When I click on VNC Server on the Mac, it asks for password and I enter it but still nothing happens. But, when using RDP, if I encounter the issue and in the interest of time, the typical remedial action is to try ctrl+alt+del, try and access the task manager to re-run explorer.exe or reboot the offending computer. On my main desktop computer, it shows that I am connected to my Mac, but the remote screen Im seeing is black. In my experience, these types of issues can be somewhat hit or miss and it may be worth checking event viewer to see if there's another, unforeseen underlying issue. Verify that the server, client, and the network equipment using the "MTU" >size. While sign in into a remote server by using remote desktop, the following issues may occur:Ī black screen appears for a while, until the regular desktop appears.ĭisable the use of Bitmap Caching on the Remote Desktop Protocol (RDP) >client. When attempting to control a remote Mac through Parallels Access mobile app, it shows a black screen with a spinning wheel. When I experience this and I move the mouse pointer around the blacked-out screen, the remote user looking at the physical screen will confirm the mouse movement. Upon connecting to a remote Mac via a web browser, it only shows a blank screen. You can find this in policy rds/client or rds/host/connection/select protocols, or in the registry at SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\Client"Ī server fault post discusses a similar problem:, but points to a Microsoft KB article ( ) that mentions the symptoms and resolution: Occasionally when I remotely control a client computer using Apple Remote Desktop it will visually display the remote user’s desktop as a blacked-out screen. One answer mentions using group policy editor and disabling UDP, "Use the Group Policy Editor (or download the superior "Policy Plus"), and disable UDP. In Remote Desktop, select a computer list in the sidebar of the main window, select one or more computers, then choose Interact > Lock Screen. Ranges from downloading RDC Manager ,( ) to pressing or triggering (if a VM) CTRL+ALT+DEL to bring up the login screen. Solution : If you are using this display chip and get a black (or half green) screen, please find or add a new registry key from: HKEYCURRENTUSERSoftwareSplashtop Inc.Splashtop Remote ServerEnableIQSV and set it to 0, then restart the Splashtop Streamer. If I try and connect to that session on the server, the black screen appears for me too. There's another thread that discusses answers in addition to the display and bitmap troubleshooting options you mention ( Windows 10 Remote Desktop Connects with Black Screen then Disconnects). We are finding that when a user gets disconnected, whether its VPN drops out, or the Mac goes to sleep and closes the RDP connection, when that user tries to log back into their remote desktop session, they get a black screen.
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